I have tried doing what the manual says (Put game card in while the game is off, turn the power on, hold down "select" or "start" and tap the game icon). I have tried both select and start and even both of them together. I've also tried all three while tapping "open" I keep getting an error message: "An error has occurred. Press and hold the POWER Button to turn the system off. Please refer to the Operations Manual for details."
I checked the operations manual and the nearest thing I could find was that my parental controls might be set to block it... but I can't see that they are anywhere. They look fine and I think the starting function is only supposed to correct the 3D and screen size (the manual says) so I'm not seeing what would be blocking it.
New to all this gaming stuff... but my 8 year old is getting pretty frustrated with me! Help!!!!!